Need help? Check out some of the more common questions below. If you don't find what you're looking for, drop us a line.
Materials & Customisation
Our rugs are made from a high quality inkjet printed polyamide.
We currently offer two options:
Low Pile Polyamide - Perfectly suited to high-traffic commercial interiors, although excels in every arena, including residential spaces. Crafted to perfection, our Low Pile material provides the ideal canvas for high-definition printing, bringing intricate designs and vibrant colors to life with unmatched precision.
Soft Pile Polyamide - With its luxurious texture and appearance, our Soft Pile material is the ultimate choice for lounge areas. Designs may appear subtly blurred and colours transform depending on the direction of the carpet pile. This extra layer of elegance is a result of light interacting with the fibers.
Yes, we specialise in custom rug designs tailored to your specific preferences in size, shape, colour and pattern. Our design team will works closely with you to bring your unique visions to life.
Yes, we offer rugs in a variety of standard sizes and shapes, including rectangular, round, square, and abstract shapes. Custom sizes and shapes are also available upon request.
Absolutely! We welcome collaborations with designers, architects and clients seeking unique rug designs. Our design team will work closely with you to bring your vision to reality.
Absolutely! We offer samples of our rug materials to help you make an informed decision. We can also provide samples of your bespoke design if required. Simply contact our customer service team to request samples.
Yes, we are committed to sustainability. Our inkjet printed polyamide rugs can offer a lower carbon footprint than wool, they boast durability, recyclability and also meet rigorous environmental standards.
Our technology delivers precise, full spectrum colour, treating only the fibres requiring colouring. We achieve thirty pixels per centimetre penetration, leaving no room for water-based dye waste.
Our print-on-demand approach maximises customisation, while minimising waste and inventory.
Not only that, but we hold certifications by Eurofins Gold for VOC emissions and BREEAM for new constructions.
We provide care instructions for each rug to ensure longevity and maintain appearance. Generally, regular vacuuming and spot cleaning are recommended, with professional cleaning as needed.
Ordering & Shipping
Our lead time for custom rug orders typically ranges from 6 to 9 weeks, depending on the complexity of the design and production schedule.
Rugs from our Core Collection can be delivered in 4 to 6 weeks.
Yes, we offer international shipping for our rugs. Please contact our customer service team for shipping rates and delivery options to your location.
All our rugs are individually custom-made to order, ensuring a personalised touch.
Please note that, in accordance with the Sale of Goods Act, we do not accept returns or offer refunds for custom-made products, except in cases of manufacturing defects or damage during shipping.
Certifications & Quality
Our rugs are certified by industry standards organisations for factors such as VOC emissions, environmental impact and quality assurance.
We hold certifications by Eurofins Gold for VOC emissions and BREEAM for new constructions.
Our rugs stand out for their exceptional quality, innovative designs and commitment to sustainability, offering a curated palette of 140 colours for easy brand matching, a print-on-demand approach for maximum customisation and minimal waste, backed by certifications for environmental standards and delivered within 6-8 weeks for custom designs or quicker for core collection selections.
Usage and Application
Yes, our rugs are designed to withstand high-traffic areas, offering durability and resilience without compromising on style and comfort. Manufactured and tested to contract grade 'heavy use - classification 33'.
Perfectly suited to high-traffic commercial interiors, although excels in every arena, including residential spaces. Crafted to perfection, our material provides the ideal canvas for high-definition printing, bringing intricate designs and vibrant colors to life with unmatched precision and durability.
Yes, we encourage you to visit our showroom to experience our rugs firsthand. Our knowledgeable staff can assist you in selecting the perfect rug for your space. If this isn't convenient, we can arrange to send samples to you through the post.